MARKETING SUPPORT
- To plan, manage and monitor implementation of the Marketing Plan (including new product launch and retail promotions)
- To provide marketing support to Sales Teams in their coverage of retail pharmacies and diabete societies
- To maintain and update content of the Biogenetech-Contour Plus website where appropriate

PRODUCT MANAGEMENT
- To keep product and business knowledge up to date thru close liaison with personnel within Biogenetech and ADC (local and principal)
- To keep industry knowledge up to date through market research and close liaison and good working relationships with key opinion leaders

CUSTOMER SERVICE CENTRE
- To manage and provide supervision for CS Executives in operations of the CS Centre
- To plan and implement customer delight and customer retention programme eg direct mailers, digital marketing (emails/line/instgram/twitter) and newsletters
- To maintain and manage the Customers database

COMPLAINTS MANAGEMENT
- To be responsible to ensure all local personnel involved in local complaints management processes are properly trained
- To be responsible for the escalation of complaints (unresolved local cases) to higher management and global complaints handling units of principal

RETAIL BUSINESS
- To manage and provide training support to retail promoters eg Product Consultants at drug stores
- To manage the design and installation of point of sales display and materials
- To regularly meet chain pharmacy buyers to discuss sales development opportunities