Restaurant manager is responsible for providing operational services in a restaurant. He/she works with the restaurant manager, with a job description that entails standing in for the manager whenever he/she is not available
Activities & Responsibilities
Primary
- Promote, work, and act in a manner consistent with the mission of Central Food Hall; to be truly world class.
- Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems.
- Prepare checks that itemize and total meal costs.
- Collect payments from guests.
- Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Present e-menus to guests and answer questions about menu items, beverages, and other Food Hall functions and services.
- Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
- Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
- Assist staff by post orders, greeting, seating, and thanking guests.
- Escort guests to their tables.
- Ensure adequate numbers of place mats, napkins and silverware are prepared and polished pre-shift.
- Ensure salt and pepper grinders as well as condiment trays are clean and full pre-shift.
- Thank guests for their visit and invite them to return.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the Food Hall.
- Has an excellent knowledge of menu and presentation standards.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Monitor and check closing duties such as restocking items, charging Ipad, etc.
- Any other duties related to food and beverage service assigned by the restaurant manager.
- Take an active role in coaching and developing service staff.
- Assist the Rest. Manager in training, supervising, counseling and disciplining service staff.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
- Remain calm and alert, especially during emergency situation and/or heavy activity, serving as a role model for the staff and other employees.
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
Supplemental
- Provide guests with information about local areas, including giving directions.